Security Centre
Since we opened in 2016, we've held the safety and privacy of your information as a top priority.
We also want to provide resources that could help you personally maintain your security. The Security Centre is meant for just that! Take a moment to explore and learn how you can protect your money and identity.
Security Alerts
What To Look Out For
Please be on the alert for fraudsters and scam artists impersonating LendDirect. If you receive a suspicious call, letter or email, please contact the LendDirect Fraud Department to verify authenticity before sharing any confidential information.
Below are currently known scams. In the event that you are contacted by one of these organizations or individuals - or think you may have been contacted by them - do not share any of your personal or sensitive information. Hang up and call LendDirect directly.
LendDirect communications will come from:
CustomerService@email.lenddirect.ca
CustomerService@e.lenddirect.ca
LendDirect@e.lenddirect.ca
Text:89898 or 36363
Watch out for emails coming from generic domains such as: @gmail.com, @hotmail.com, @outlook.com, or other personal email providers
Example: lenddirect@gmail.com
Debt-Collection Scams
Unidentified organizations have been sending illegal, fraudulent debt-collections communications falsely claiming to represent lenders such as LendDirect. These communications have been made in the form of calls and email, and are not being sent by LendDirect or any of our affiliates.
Warning Signs for Debt-Collection Emails & Other Communication Forms
The message comes from a personal email account, such as Gmail, AOL, Hotmail or Outlook
The email domain does not include “@lenddirect.ca”
The message contains fictitious case numbers and outstanding amounts
The message threatens criminal or legal action
The message threatens to email/fax information to your current employer or references
The message threatens to confiscate all your salary and/or wages
The message demands immediate payment and creates a sense of urgency to repay
Eligibility Requirements for Secured Loans
The caller is overly aggressive or rude
The caller threatens violence, or criminal or legal action
The call comes from an overseas telephone number
The caller demands immediate payment and creates a sense of urgency to repay
The caller refuses to provide you with pertinent information regarding the alleged debt
Fraud Department
1-844-635-7415 | fraudresponse@lenddirect.ca
Suspicious Activity
If you receive a suspicious call, letter, or email claiming to be LendDirect, contact us directly to verify authenticity at 1-844-635-7415.
Account Verification
Don’t give out personal, sensitive or payment information if the person contacting you cannot confirm the details of your loan.
Prepayment
Do not forward a payment through Western Union, or load funds onto a prepaid card in order to receive a loan. We would never ask for money up front in order to provide a loan.
Have You Experienced Fraud?
A Step-by-Step Guide
1) Contact LendDirect’s Fraud Department to report fraudulent or suspicious activity on your account.
2) Contact the credit bureaus to check your credit report. Look for any information that corresponds to the scammer’s communications, or transactions you did not make. You may want to sign up for credit monitoring to help you detect future theft or fraud attempts.
TransUnion: 1-800-663-9980
https://www.transunion.ca/assistance/fraud-victims-resources
Equifax: 1-800-465-7166
https://www.consumer.equifax.ca/personal/dispute-credit-report/
3) Contact your local police to file a report so they can investigate and possibly prevent these scams from happening.
4) Contact your bank to inform them of the fraudulent activity. They may be able to reverse or block suspicious transactions and keep a “paper trail” of the issue.
5) Contact the Canadian Anti-Fraud Centre to keep them informed of active scams.
Additional Resources
Canadian Anti-Fraud Centre
The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud, advance fee fraud, Internet fraud and identification theft. To report fraud visit the CAFC website or call 1-888-495-8501.
Competition Bureau of Canada
A great source of useful information on fraud awareness and prevention is the Competition Bureau of Canada.
Canadian Bankers Association
You can find many useful articles to help consumers protect themselves from becoming a victim of fraud with help from the Canadian Bankers Association.
Local Law Enforcement
Be sure to check out your local law enforcement’s website for information on fraud awareness and how you can report being a victim of fraud.
Western Union
Have you sent funds through Western Union you believe were fraudulent? Report fraud directly to the Western Union Fraud Reporting Service online or call 1-800-448-1492.