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Contact LendDirect

Our friendly loan specialists are here to help. We are dedicated to answering your questions by phone or email.

Customer Service Questions

Phone: 1-855-630-5363

Fax: 1-855-775-8225

Email: CustomerService@LendDirect.ca


Hours: Mon-Fri: 9:00am to 7:00pm (ET)
Sat: 9:00am to 5:00pm (ET)
Sun: Closed

Loan By Phone Applications

Phone: 1-855-630-5363

Fax: 1-855-775-8225


Hours: Mon-Fri: 9:00am to 7:00pm (ET)
Sat: 9:00am to 5:00pm (ET)
Sun: Closed

Past Due Account Questions/Help

Phone: 1-844-556-2524

Email: CustomerHotline@LendDirect.ca


Hours: Mon-Fri: 8:00am to 9:00pm (ET)
Sat-Sun: Closed

Mailing Address

4-2880 Queen Street East, Suite # 316
Brampton, ON L6S 6E8

Contact Form

We aim to reply to all emails and contact forms within 24 business hours.
Please refer to our hours listed above.

Contact Form
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© 2025 LendDirect. All Rights Reserved.

The Annual Interest Rate is 34.99%. Subject to eligibility, credit check, underwriting and approval. Terms and conditions apply. Credit limit and interest rate are based on creditworthiness at time of application. Payments are due on scheduled income deposits. Generally, applicants who are most creditworthy qualify for the lowest rates. BC Licence #83734

Lending decisions and funding times subject to system limitations.

§Applying to view the value you are pre-approved for will only result in a soft credit check which will not affect your credit score. However, if you decide to accept a Line of Credit, then a hard inquiry will occur which may have an impact.

Interac e-Transfer®: As soon as 15-minute funding available only when using Interac e-Transfer®. Subject to bank processing and system limitations. Interac e-Transfer® can be used to transfer funds up to $10,000. Interac® and the Interac design are registered trademarks of Interac Inc.

LendDirect reports Line of Credit payment history to Equifax® Canada credit bureau so it can help build your credit history if used responsibly. Various factors can affect your credit, including but not limited to paying all your bills on time every month, avoiding the usage of the full amount of your available credit, and lowering your credit usage balance compared to available credit. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

†† Cash advances only available up to approved credit limit; $25 minimum cash advance requirement; restrictions may apply.

Loan Protection: Must be 18 years of age or older, and under 70 years of age to be eligible. The optional Loan Protection Plan is a Credit Group Insurance Plan Underwritten by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company.