General FAQs

LendDirect partners with a third party to offer a Loan Protection Plan that provides insurance on your loan. Loan protection covers your loan in the event that you are unable to meet your financial obligations due to unexpected events such as lifetime milestones, unpaid family leave, loss of life, critical illness, injury or unemployment.​

Visit LendDirect’s claims form page here. Select the form that pertains to your situation and follow the instructions to start your claim.​

See Summary of Coverage and Certificate of Insurance for full coverage details including exclusions. The optional protection plan is a group credit insurance program underwritten by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company.​

If you have questions about your credit report, contact Equifax® Canada:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2